Returns and refunds

Before it ships

While an order is still pending or being prepared you can cancel it yourself from the order page. Local stock goes straight back on sale.

Imported orders

An imported order can be cancelled up until the supplier dispatches it. After that it has already been bought and paid for on your behalf, so it follows the normal returns process instead.

After delivery

If an item is damaged, faulty or clearly not what was listed, contact support within seven days of delivery. Keep the item and its packaging, and send photographs — they settle most cases quickly.

What can be returned

Items must be unused and in their original packaging, unless the fault is the reason for the return.

• Damaged or faulty on arrival.
• Wrong item or wrong size sent.
• Materially different from the listing.

What cannot be returned

For hygiene and safety reasons some items cannot be returned once opened.

• Cosmetics and personal care once the seal is broken.
• Underwear and swimwear.
• Perishable goods.
• Items made or configured to your specification.

Refunds

Cash-on-delivery orders are refunded in cash once the returned item reaches the seller or our warehouse and is checked. We will tell you the outcome as soon as it is confirmed.